Introducing the LGBTI Concierge Service from ECH


ECH, January 2018

Aged care provider ECH is excited to launch the LGBTI Concierge Service which provides information and assistance to our community about ECH services and the aged care system. The Concierge Service has been designed by ECH and 13 older people who identify as lesbian, gay and/or transgender.

The aim of the service is to assist older people from LGBTI communities to access and navigate the aged care system in a culturally safe way. The LGBTI Concierges are LGBTI community members, with the knowledge of aged care services and how to access these through My Aged Care. The LGBTI Concierges will speak with people who need support to stay living independently at home and talk through options and services to enable this, such as Retirement Living accommodation, at-home services, allied health services, fitness programs or carer respite services.

The LGBTI Concierge Service is a unique service in Australia and ECH is proud to be the first aged care provider in South Australia to receive Rainbow Tick accreditation and to provide a flagship service for elders from LGBTI communities.

When is the service available? There will be a LGBTI Concierge available to speak with 3.5hrs per day, every business day. If an LGBTI concierge is not available immediately, they will return your call within 1 business day.


  • The LGBTI concierges can be contacted every business day on 1300 275 324. They are also available  to come and meet with your community organisation  to talk about ECH and how our concierge service can help members of your community group or organisation.


  • For further information or to arrange a  meeting for your group, please email the diversity manager at ECH, Robyn Burton 



By J Pope

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