Client violence towards workers in the child, family and community welfare sector

Australian Institute of Family Studies. CFCA Paper No. 54 – March 2020

This paper explores the prevalence and presentation of client violence towards workers, considering any violent or aggressive behaviour from clients, direct associates of clients, and friends or family members of clients. It compares current research on client violence towards workers to official data reports, and considers why there might be a discrepancy between the two sets of data. It details the effects that client violence has on workers personally and the implications for their practice. Finally, it outlines strategies for improving responses to client violence towards workers, including practical responses that can be implemented at an organisational, educational and policy level.