Disability Support Toolkit for frontline workers – violence and abuse

1800RESPECT, March 2020

The Disability Support Toolkit has resources for front line workers supporting people with disability who have been impacted by violence and abuse.

People with disability are 1.8 times more likely to experience violence and abuse, including more varied forms of abuse. (Source: AIHW Report 2019.) They are also less likely, and take longer to reach out for support.

This Toolkit includes:

  • Research paper on best practice to implement the disability toolkit
  • Videos to share with clients on how to contact the 1800RESPECT service and how the service works
  • Easy English booklets that can be downloaded or ordered free from 1800RESPECT.

This Toolkit can be used in conjunction with information provided on our website on Inclusive Practice: Supporting people with disability.

‘Putting it into practice’ Guidelines

The ‘Putting it into Practice’ guidelines are a resource to support access and inclusion. The guidelines provide information on:

  • General principles
  • Engaging women with disabilities, including language
  • Using specialist resources

 

  • Download the guidelines in Word or PDF.

Scope Videos

This set of 3 videos were co-developed by Scope and 1800RESPECT. They are designed to be viewed by people with disability, and include information on how to contact 1800RESPECT, and how the service works.

  • Watch the videos here

Easy English booklets

The Easy English booklets have been developed as part of the Disability Pathways Project and with Women with Disabilities Australia. They are evidence based, user group tested and easy to use.

Sunny app

Sunny is 1800RESPECT’s app for women with disability who have experienced violence and abuse. Sunny has been co-designed with women with disability to make sure it provides the very best support for the people who use it. Learn more about Sunny. Sunny is free to download and is free to use on your phone.

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New Question Builder tool assists patients’ health literacy

Australian Commission on Safety and Quality/Healthdirect Australia

The Australian Commission on Safety and Quality in Health Care and Healthdirect Australia have jointly launched the Question Builder, a free web-based tool to help people prepare for their medical appointment and make the best use of the time with their doctor. 

Question Builder is a free web-based tool to help you prepare for a visit to the doctor. The tool enables you to build a list of questions that you would like to ask your doctor, and consider questions your doctor might ask you. Question Builder guides you through a series of steps, from selecting which type of appointment you are preparing for, to developing the questions that you would like to ask and helping you to prioritise the most important questions to ask first. These questions can then be printed or emailed to a phone/device for use during the appointment.

Question Builder is designed to be used with general practitioners and specialists in Australia.  It encourages you to ask questions that matter most to you, participate in the appointment and share decisions with your doctor about your own health care.

Whether you are seeing a doctor for a new condition, having a check-up, talking about a recurring health condition, or discussing medication, a test or surgery, Question Builder can help you to get the most out of your appointment with your doctor.

The Commission has developed Question Builder in partnership with Healthdirect Australia.  It is available via the healthdirect website.

  • You can find Question Builder here 

quest-build-infographic

Improving health literacy
: guidelines

Clinical Advisor,

It is no longer recommended that patients with low health literacy be identified. Instead, Universal Health Literacy Precautions are recommended.

While some providers are concerned that using plain language with health-literate patients will offend, studies show that patients with adequate health literacy prefer to receive health information in an easier to understand format.

Further, research indicates that patients with limited literacy will avoid contact with the healthcare system if they fear that their literacy issues will be discovered.

  • Read more here
  • Access AHRQ health literacy universal precautions toolkit here
  • Access Toolkit for making written material clear and effective here

New resource showing the teach back technique in hepatitis B context

Centre for Culture, Ethnicity and Health, St. Vincent’s Hospital and the Melbourne Primary Care Network, July 2015

This 9-minute video demonstrates the use of Teach Back in a Hepatitis B context. Teach back is a technique clinicians can use with clients to reduce the chance of misunderstanding important health information.

The technique can assist patients to understand and engage in their own care and improves health literacy.

To watch video, click preview below or go here

Advancing sexual and reproductive wellbeing in Australia: the Melbourne Proclamation

Media Release, 4 May 2015

The Public Health Association of Australia (PHAA) and the Family Planning Alliance Australia (FPAA) have today launched a new policy document designed to advance sexual and reproductive wellbeing in Australia. The ‘Melbourne Proclamation’ provides recommendations in ten key action areas, developed to reflect discussions at the recent Second National Sexual and Reproductive Health Conference

Resource: CALD communities, sexually transmissible infections and viral hepatitis

Multicultural Health and Support Service

A popular resource for those who work with CALD communities is the manual CALD communities, sexually transmissible infections and viral hepatitis .

The latest edition is the third one, released in 20111, by the Multicultural Health and Support Service (Victoria).

This edition covers:

  • how culture interacts with health and sexuality
  • the impacts of migration and settlement
  • working with diverse health beliefs and levels of health literacy
  • diverse communication stytles
  • explaining BBV/STI to CALD clients and communities
  • useful support services and resources

Download manual (PDF) here