Client violence towards workers in the child, family and community welfare sector

Australian Institute of Family Studies. CFCA Paper No. 54 – March 2020

This paper explores the prevalence and presentation of client violence towards workers, considering any violent or aggressive behaviour from clients, direct associates of clients, and friends or family members of clients. It compares current research on client violence towards workers to official data reports, and considers why there might be a discrepancy between the two sets of data. It details the effects that client violence has on workers personally and the implications for their practice. Finally, it outlines strategies for improving responses to client violence towards workers, including practical responses that can be implemented at an organisational, educational and policy level.

Resilience program for workers & professionals – online resource

1800RESPECT – National Sexual Assault, Domestic and Family Violence Counselling Service for people living in Australia

Resilience is the capacity to rebound from and find meaning in traumatic or stressful events. If you work with women and children you may witness the effects of sexual assault, domestic and family violence. We rely on frontline workers to respond when women and children are experiencing gendered violence and we recognise that this work can be challenging, which is why we designed this program.

The resource is a three-step process:

Step 1. Resilience Assessment
Take the Resilience Assessment to get your resilience score.
Step 2. Analysis of your score
Read the analysis of your resilience score to find out if you should do the program.
Step 3. Program 
Sign up the 10-week program delivered by email.

The resilience program goes for 10 weeks and each week participants will receive an email from 1800RESPECT that describes a particular aspect of resilience and suggests an exercise.

The resilience program is designed to build your skills. It responds to what we know about the prevalence of vicarious resilience and vicarious trauma experienced by workers.

Access resource here